Frequently Asked Questions
All information you need to know
Find all the information you need to know before your stay by reviewing our answers to these frequently asked questions. Should you have more questions, please contact us directly.
What time is check-in/check-out?
Check-in: 3pm. Check-out: 12pm
Do you allow smoking on property or in the rooms?
Novotel Toronto Centre is a 100% smoke-free property.
Are you pet-friendly?
Yes, Novotel Toronto Centre is a pet-friendly hotel. We have a one-time per-stay (per-room) pet fee of $75+tax. Service animals and support animals with ID will be exempt.
How do I get to the hotel? What are your cross streets?
Novotel Toronto Centre is on The Esplanade in between Yonge Street and Market Street. See the Google Maps link here.
Do you have early departure fee?
Yes, early departure fee is one night penalty.
Do you have a late check out? Is there a fee?
Late check-out fees are as follows:
12 pm to 2 pm : 50% off daily rate
2 pm and later: Full day rate
Is my I.D. required at check-in?
Valid government issued photo ID or Passport is required for check in.
How much do you charge for Wi-Fi access?
Wi-Fi is complimentary for all guests.
Do you have a fitness centre?
Yes, Novotel Toronto Centre has a beautiful fitness centre equipped with cardio machines and free weights.
Do you have a pool?
Yes, Novotel Toronto Centre has an indoor pool.
Do you have a business center?
Yes, Novotel Toronto Centre has a self-service business center.
Do you have meeting space?
Yes, Novotel Toronto Centre has over 2500 sq. ft. of meeting space.
Do you have onsite parking? Valet?
We have a public parking lot on-site
Parking pricing: $40.00 CAD per day
EV charging stations available in the public parking lot for an additional fee (credit card required)
Do you have room service?
Novotel Toronto Centre is not currently offering room service.
Do you have connecting rooms?
Yes, Novotel Toronto Centre offers connecting rooms.
Do you have accessible rooms?
Yes, Novotel Toronto Centre offers accessible rooms.
What is the minimum age requirement for check-in?
The minimum age is 18 years old.
Can I check-in with my debit card?
Valid credit cards are required upon check in. No prepaid or debit cards will be accepted.
Is there a cancellation/deposit fee?
Yes, it is one night with room and tax if canceled after 3 PM EST 1 day prior to scheduled arrival date.
What forms of payment are accepted?
All major credit cards are accepted. Credit cards are accepted upon check in. No cash deposits will be accepted for incidentals, only credit cards.
Who do I call if I have a question about my bill?
Please get in touch with our front desk – +1 (416) 367-8900 ext. 4